Garage Door Tune-Up: preparing for the visit

You moved in a few months ago and have no idea when the garage door was last looked at. The previous owners left the remotes on the counter and no paperwork, and the door works, but it works loudly and unevenly.

Worth answering before the call

Are the remotes, wall button and keypad all working as expected? When was the door last serviced, and do you have any paperwork? Are the springs mounted above the door or along the sides beside the tracks?

Do I need to be home for the tune-up?

It helps to be there, at least at the start and the end. At the start you can describe what you have noticed and where, and open the garage. At the end the technician walks you through the record, shows you the balance test and the reversal tests, and points out anything to watch. If you cannot stay, arrange access and a way to reach you by phone so any part replacement can be approved before it is done.

Is a tune-up worthwhile on a door that seems to work fine?

Yes, because a garage door wears quietly. Hinge pins run dry long before they squeal, screws back out a turn at a time, springs lose tension by degrees and sensors drift. A yearly tune-up keeps the door in the condition its maker intended, catches a fraying cable or a cracked hinge while it is a small job, and confirms the safety reversal is doing its work. It is the same logic as an oil change on a car that is still running.